Rated 5.0 on the Shopify App Store

Scale Ova, every answer

How to install it, what it costs, what Ova does in your store and what you keep. If a question is missing, the team answers in the app.

Before you start

What makes Scale Ova different from other AI store builders?

Most AI tools for Shopify generate a page or a product page, that you then finish by hand. Scale Ova builds the whole store: theme, home page, product pages, collections, menus, copy and images. Then it keeps running it: you ask in one sentence, and Ova edits your Shopify admin for you, from discounts to shipping.

Do I need a Shopify account to try it?

Yes. Scale Ova builds your store inside your own Shopify store: you connect one before generating. A store on Shopify's free trial or a development store is enough to start.

How do I get started?

Install Scale Ova on your store from the Shopify App Store, or sign up on scale-ova.ai and connect your store. Then pick your starting point: describe your project (Ova Start), paste a product link (Ova Link), the site of a brand you like (Ova Copy), or your current store, rebuilt in the Scale Ova theme (Ova Recraft).

Is Scale Ova free?

Generating your store and browsing all of it in the preview is free, with a small AI budget to tweak it. Publishing to Shopify takes a paid plan: there is no free trial of publishing. An unpublished store stays in your account, and you can come back to publish it later.

Why is my card asked for before generating?

To prevent abuse, because running the AI is expensive. The card is only saved: nothing is charged. You only pay if you choose a plan to publish.

Do I pay for Shopify on top?

Yes, they are two separate subscriptions. Shopify hosts your store and takes your payments. Scale Ova builds it, publishes it and keeps improving it. Shopify's price depends on your country: see shopify.com/pricing.

Plans

What do the plans include?

Every plan publishes your store to Shopify with the full Scale Ova theme, and includes Ova to edit it and advise you, AI product photos, theme updates and support. Starter keeps 1 store live at a time, Pro 3, Ultra unlimited. They are paid monthly or yearly, with no commitment: you can take a single month. Prices show when you publish.

What is the lifetime store?

One payment, no Scale Ova subscription: your store stays online with no time limit, theme updates included. It comes with base AI credit, which does not renew each month and can be topped up anytime. The optional AI add-on adds credit every month and stops without touching your store. Shopify is still paid separately.

If my product doesn't sell, can I switch without paying again?

Yes, as many times as you want. Your plan counts stores live at the same time, not stores created. Example with Starter: store A doesn't sell, you generate store B for another product and publish it in its place, on the same subscription.

Does my price go up after the first month?

No. As long as your subscription stays active, its price doesn't change, launch price included. The launch price shows for 24 hours after your first store. If you cancel and come back, the price shown that day applies.

What is AI credit?

The budget for your requests to Ova. A tweak uses little, building a whole store much more. It refills each month, with no daily limit. When it runs out, add a top-up or wait for next month.

How do I cancel? Do I get a refund?

You cancel yourself, in one click: My Profile, Subscription tab, "Cancel my subscription". Everything keeps working until the end of the paid period, which is not refunded.

What Ova does, and what stays with you

Does Scale Ova find my products and ship my orders?

No. The product, the supplier and shipping stay with you. You connect your store to your supplier, AliExpress or CJdropshipping for example, with a Shopify app like DSers: it forwards your orders. Ova advises you on choosing the product and the supplier.

Does Ova help me sell?

Ova advises you on your product, pricing, ads and conversion, and edits your store so it converts better. It doesn't create or run your ads. No store guarantees sales: without visitors, a live store doesn't sell.

How do I ask for a change?

In the chat, describe the result you want: "make the home page deep green", "add a gift sets collection", "free shipping over €50 in France". Ova does it in seconds. For a precise spot, click the section in the preview, then ask.

Can I edit the store myself?

Yes, two ways: the preview's "Edit mode", or Shopify's theme editor. What you change in Shopify comes back into Scale Ova.

Do my changes go live right away?

A design change waits until you click "Publish": until then, your customers see the current version. A product, a price, a menu or a discount code applies in Shopify right away. "Previous versions" brings back an earlier publish.

Does a redesign hurt my SEO?

Your addresses don't move: Shopify keeps the URL of every product, collection and page, whatever the theme. When Ova rewrites copy, you review it before publishing.

After going live

I published, but I can't see my store

Shopify locks a new store behind a password. You remove it in Shopify, Online Store, Preferences, once a Shopify plan is picked. If publishing got stuck, open your store's dashboard in Scale Ova and click "See required action".

How do I get paid?

In Shopify: Settings, Payments. Shopify Payments is the simplest. It isn't available in some countries, like Benin or Cameroon: you then need a gateway that accepts your country, like Flutterwave or FasterPay. Your orders arrive in Shopify's Orders menu.

Does my store get a domain name?

It keeps its .myshopify.com address. A domain of your own is bought separately, then connected in Shopify. A fairly general name lets you switch products and keep the same domain.

Your store and your data

Do I own the store?

Yes. It lives in your own Shopify account, in your name. Your products, customers and orders stay in Shopify. The copy, images and logos created for your brand are yours.

What happens to my store if I stop my plan?

At the end of the paid period, your store is blocked: the theme stays installed, but visitors can't order, and Ova stops. Your theme and data stay saved: a new subscription unblocks the store. The lifetime store stays online without a subscription.

What if Scale Ova shut down?

Stores covered by a plan, lifetime stores included, would stay open and working.

What happens if I uninstall the app?

The store is blocked as if it had no plan: the theme stays, but visitors can't order. Your products, collections, customers and orders stay in Shopify. To stop using Scale Ova, publish another theme before uninstalling. Reinstalling the app unblocks the store.

Why does the app ask for so many permissions?

Because Ova edits the whole store, not just the theme: products, collections, menus, discounts, shipping, markets, languages and policies. Each permission serves one of these tasks. If Shopify asks for a new one, Scale Ova tells you with an "Allow on Shopify" button.

How do I delete my account?

Write to support or to contact@scale-ova.ai: the app has no button for it. Cancel your subscription first to stop the payments. The installed theme stays on Shopify, and is removed in Online Store, Themes.

Help

How do I get help?

Through the support chat in the app: "Support / Contact", at the bottom of the sidebar. "Talk to Vincent" opens the conversation with the founder, who answers within 24 hours. You can also write to contact@scale-ova.ai, or on WhatsApp from the contact page of scale-ova.ai.

Who makes Scale Ova?

Vincent Fredet and Milo Mahelin, two French founders. Vincent builds the product and answers support. Milo handles design and communication. Scale Ova is published by MV GROUP, a French SAS.

Your store is live. Now make it sell on TikTok.

Paste your store link into SlideFarm: it reads your products and their photos, writes TikTok carousels that sell them, and posts them on your account on the days you choose.

See how SlideFarm works

SlideFarm is a partner of Scale Ova.

Your first 3 carousels are on us

Paste your store URL, SlideFarm handles the rest. No credit card needed.

See pricing